Privacy policy

Last updated: February 2026

Northwood Living respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By visiting our website or placing an order, you agree to the practices described below.

1. Information We Collect

Information You Provide

When you place an order or contact us, we may collect personal information such as:

Full name
Email address
Shipping and billing address
Phone number (optional)
Order details
Customer service communications

Payment details are processed securely by trusted third-party payment providers. We do not store full payment card information.

Information Collected Automatically

When you browse our website, certain information is collected automatically to help us improve your experience, including:

IP address
Device and browser type
Pages viewed and time spent on the site
Referral sources and general usage data

Information From Trusted Partners

We may receive limited information from service providers such as:

Shopify (our e-commerce platform)
Payment processors
Fraud prevention services
Shipping and fulfillment partners
Analytics and advertising platforms

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Send order confirmations and shipping updates
Provide customer support
Prevent fraud and ensure secure transactions
Improve our website and services
Analyze performance and usage trends
Send promotional emails only when permitted under Canadian anti-spam laws

We do not sell your personal information.

3. Consent

By providing personal information during checkout, contacting us, or signing up for emails, you consent to its use for the purposes described in this policy.

Withdrawing Consent

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at:

📩 support@northwoodliving.com

Please note that withdrawing marketing consent does not affect information required to process orders, prevent fraud, or comply with legal obligations.

4. Sharing Your Information

We only share personal information when necessary and only with trusted service providers who are required to keep your information confidential.

This may include:

Shopify (store platform)
Payment processors (such as credit card networks and payment gateways)
Shipping and logistics providers
Fraud prevention and security services
Email delivery and analytics providers

Each partner receives only the information required to perform their service.

5. International Processing

Some of our service providers process or store information outside Canada. When this occurs, we ensure that appropriate safeguards are in place and that your information receives protection consistent with Canadian privacy standards.

6. Data Security

We take reasonable steps to protect your personal information, including:

Secure servers and encrypted connections
Trusted payment gateways
Limited internal access to sensitive data
Ongoing security monitoring

While no system is completely secure, we follow industry best practices to protect your information.

7. Your Rights Under Canadian Law

You have the right to:

Access your personal information
Request corrections
Withdraw marketing consent
Ask how your information is used or shared
Request deletion where legally appropriate

To exercise these rights, contact us at:

📩 support@northwoodliving.com

We will respond within a reasonable timeframe as required by Canadian law.

8. Data Retention

We retain personal information only as long as necessary to:

Complete orders and provide service
Maintain business and tax records
Prevent fraud
Comply with legal obligations

When no longer required, information is securely deleted or anonymized.

9. Cookies & Tracking

Our website uses cookies and similar technologies to:

Remember your shopping cart
Improve site performance
Understand how visitors use our site
Support relevant advertising

You can disable cookies in your browser settings, though some features may not function properly.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies separately.

11. Children’s Privacy

Northwood Living does not knowingly collect personal information from children under the age of 13. If such information has been collected, a parent or guardian may contact us to request its removal.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent version. Continued use of our website indicates acceptance of any changes.