Terms of service

These Terms of Service apply to all use of our website and all purchases made by customers in Canada. By accessing our site or placing an order, you agree to the terms outlined below.

1. Overview

Northwood Living operates this website to offer practical household products designed to make everyday life easier. Throughout the site, the terms “we”, “us”, and “our” refer to Northwood Living.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

2. Online Store Use

By using this website, you confirm that you are at least the age of majority in your province or territory, or that you have permission from a parent or legal guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose.

3. Product Information & Natural Variations

We make every effort to display our products as accurately as possible.

Please note that slight variations may occur due to:

Lighting conditions during photography
Screen and device differences
Natural materials or production batches

Minor differences in color, texture, or small design details are normal and do not affect product functionality. These variations are not considered defects.

For additional information, please refer to our Product Disclaimer.

4. Pricing & Availability

All prices are listed in Canadian Dollars (CAD) and may change without notice.

We reserve the right to:

Modify or discontinue products
Limit quantities
Refuse or cancel orders when necessary

If an order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

Orders are shipped from our fulfillment partners in Asia.

Estimated delivery time to Canada is 7–12 business days. Delivery times are estimates and may vary due to customs processing or carrier delays beyond our control.

6. Billing & Order Information

We reserve the right to refuse or cancel orders if:

Payment information cannot be verified
There is a suspected error or misuse
An item is no longer available

You agree to provide accurate and complete billing and contact information.

7. Returns & Refunds

All returns, refunds, and exchanges are handled according to our Return Policy, which forms part of these Terms.

8. Third-Party Services & Links

Our website may include links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party sites.

Use of third-party tools or services is at your own discretion.

9. Disclaimer

Our website and services are provided “as is” and “as available”, without warranties of any kind, except where required by Canadian law.

10. Limitation of Liability

To the fullest extent permitted by applicable Canadian law, Northwood Living shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.