Shipping policy

Last updated: February 2026

We aim to make shipping as clear and straightforward as possible. Below you’ll find what to expect when ordering from Northwood Living.


Where We Ship

We currently ship within Canada only.


Processing Time

Orders are typically processed within 1–3 business days after being placed.

Once your order has been processed, you will receive an order confirmation by email.


Delivery Time

Estimated delivery time within Canada is 7–12 business days.

Delivery times are estimates and may vary depending on location, carrier schedules, or other logistical factors.


Shipping Costs

We offer free shipping on all orders within Canada.

There are no additional delivery fees charged at checkout.


Delays

While we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to factors beyond our control, such as:

  • Weather conditions

  • Carrier delays

  • Peak shipping periods

We appreciate your patience if this happens.


Incorrect Address Information

Please ensure that your shipping address is complete and accurate when placing your order.

If an order cannot be delivered due to incorrect or incomplete address details, additional shipping costs may apply.


Lost or Missing Packages

If your order appears significantly delayed or has not arrived within a reasonable timeframe, please contact us at:

πŸ“© support@northwoodliving.com

We will review the situation and assist where possible.


Questions

If you have any questions about shipping, please contact our support team at:

πŸ“© support@northwoodliving.com